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“There are still people out there who are buying” – Paula Bates, Toucan Telemarketing

As lockdown restrictions continue to fluctuate, it’s only natural to feel despondent about the future. For Paula Bates, More »

Why people are your biggest asset in a post-COVID world – Toucan Telemarketing

The pandemic has led to an unforeseen acceleration in the adoption of new technologies. From Zoom calls to More »

Fail to adapt, prepare to fail – how Toucan Telemarketing weathered the COVID storm

telemarketing professional making a call with a prospect

The year 2020 has seen some of the most shocking announcements from Britain’s largest companies, with particular regard More »

Staying connected during a crisis

As the whole nation adapts to new working patterns, be they remote working or furloughing, one telemarketing team More »

Phone anxiety – can we return to the workplace safely?

As lockdown restrictions continue to become more lenient by the day, more and more of Britain is returning More »

How to motivate your teams remotely

The government-imposed isolation is having myriad effects on the UK workforce. Some companies are choosing to furlough their More »

Stop focusing on numbers: start focusing on customer retention

They say customer acquisition costs far more than customer retention – up to five times, in fact. While More »

Cancelled conferences force startups to focus on scalable lead generation


One of the first clear impacts of the current Coronavirus pandemic on business was the postponement and cancellation More »